Privacy Policy

1. General

This document defines the scope of privacy and degree of confidentiality protecting the information which the User inputs during account registration at the Platform/app and normal use of the services, programs and facilities of www.rankupturn.in (hereinafter "Platform"). The User can, at any time, at his/her discretion, allow or forbid the collection and use of his/her personal information.

2. Definitions

2.1. "Company” shall mean Appsplug Software India Pvt. Ltd.

2.2. "RankUpturn", "RankUpturn Services", "Our Service", "Service" or "Platform" shall mean the services available over the www.rankupturn.in, mobile apps, software and its associated services.

2.3. "User”, "You" or "Your" shall mean and include all those who access and utilize the Platform and/or the Services.

2.4. "User Account" or "Your Account" shall mean your user account created in the Platform.

2.5. "We", "Us" or "Our" shall mean Appsplug Software India Pvt. Ltd., its affiliates or partners.

3. What is Personally Identifiable Information (PII)?

"Personally Identifiable Information" or "Personal Information" (PII) shall mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information made available or likely to be made available to the Company, is capable of identifying such person.

4. Our Commitment in Protecting Your PII

The Platform is owned and operated by the Company, and the Company hereby proclaims and accepts its responsibility to protect the User's private information. This Privacy Policy contains the rules upon which such information is gathered and used. These rules apply to any personal and non-personal information gathered at and/or by the Company.

5. Your Consent

Our legal basis for the collection of personal information is that the same is necessary for the performance/delivery of the service to which you have subscribed to and in order for us to take steps/actions as requested by you. By using this Platform, the User provides his/her consent to the Company to collect, use and disclose the User's personal information according to the rules and provisions of this Privacy Policy.

6. Minor Users

The Company does not intend to and will not purposely collect, require or request personal information from persons under 18 years of age without permission from parent or legal guardian. If the User is a minor, he/she should not enter his/her personal information or use our Services/Platform in any way prior to obtaining the consent of the parent or legal guardian, as well as the respective classroom in-charge/admin.

7. What Personal Information Do We Collect?

7.1. The Company requires Users who register to use its services (hereinafter "Services") offered on the Platform to give contact information, name, address, phone number, email address, qualification, job title, location and billing information (if required), such as billing name and address. The Company may also obtain personal information when Users login using third-party credentials and Users shall be responsible for their own login and activities on the Platforms. At the time Users express interest in obtaining additional information or when Users register for the service, the Company may also ask for additional personal information such as alternate contact numbers, age, etc. Users can update their personal information at any time by logging into the Platform and editing their Personal Information within the setup. Users can view their updated profile to confirm their edits have been made.

7.2. The Company collects personally identifiable information from you when you set up a free account with us. While you can browse some sections of the Platform without being a registered member, certain activities (such as placing an order) do require registration. The Company may use your contact information to communicate with you and serve better.

7.3. The Company also requires Users, whether individual or representing an entity, to furnish the relevant Know-Your-Customer (KYC) documents in accordance with the applicable laws and regulations, in order to ensure that the Services and the Platform are utilized by Users only for legitimate purposes. The KYC documents are also personally identifiable information, and shall be collected, stored, used, and disclosed in the manner specified herein for personal information. The Company may limit, suspend, or terminate any User’s account and/or any associated accounts any time if, in the Company’s sole discretion, the KYC documents are found insufficient or not satisfactory.

8. Why Do We Collect Personal Information?

Personal Information is collected in or to provide the Services and the Platform which you have subscribed to, and in order to take the necessary steps or actions towards the fulfillment of any of your requests towards the Services or the Platform.

9. How Do We Collect or Generate Personal Information?

Personal Information may be collected directly or indirectly. Personal Information that is provided by the User to the Company through the Platform/ Services is directly collected. Personal Information that is collected by the Company by other means in order to perform the Services or provide access to the Platform are indirectly collected. Such indirect Personal Information cannot be easily used to personally identify the User, and shall including, but not limited to IP address, device information, browser information, location and browsing information.

10. COOKIES
10.1. WHAT ARE COOKIES?

Cookies are small text files that are stored on your device when you visit a website. They are used to store information such as user preferences, login information, and website activity.

10.2. Cookies Used with Our Services:
10.2.1. Essential Cookies:

These cookies are necessary for the proper functioning of our services and enable features such as security, navigation, and access to secure areas of our services.

10.2.2. Performance Cookies:

These cookies collect information on how users interact with our services, such as which pages are visited most often and any error messages that may occur. This information is used to improve the performance and user experience of our services. In some special cases Company also uses cookies provided by trusted third-parties for Analytics purpose.

10.2.3. Your Choices with Cookies

You have the option to accept or reject the use of cookies on RankUpturn. You can adjust your cookie preferences in your browser settings, but please note that disabling certain cookies may impact your ability to fully use our services.

11. What Information Do We Collect through Cookies?

We collect personal information through cookies including but not limited to IP address, device information, browser information, location and browsing information to securely provide the Services, maintain the Platform and/or improve the performance and user experience of our services.

Cookie	Type	Purpose	Sharing
PHPSESSID	Essential Cookies	For authorising user login	Not Shared with anyone
TOKEN	Essential Cookies	For authorising user login	Not Shared with anyone
cookie_consent	Essential Cookies	For maintaining user concent	Not Shared with anyone
contact_modal_close_count	Essential Cookies	For maintaining contact us modal open/close	Not Shared with anyone
AWSALBCORS	Essential Cookies	For managing load balancing	Not Shared with anyone
AWSALB	Essential Cookies	For managing load balancing	Not Shared with anyone
_ga	Analytics Cookies	Used by Google Analytics	Shared with Google Analytics
_ga_GLQGQC026M	Analytics Cookies	Used by Google Analytics	Shared with Google Analytics

12. Why Do We Use Cookies?

Our legal basis for the use of cookies is for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract and for the purposes of the legitimate interests pursued by the concerned persons or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child. Our legitimate interest is to optimize our product, increase user experience, enhance our customer support and improve our internal process efficiency.

13. Device Identifiers
13.1. What are Device Identifiers?

Device identifiers are unique numbers or codes assigned to each electronic device that can be used to track and identify the device. They include device ID numbers, MAC addresses, and advertising IDs.

13.2. Use of Device Identifiers with Our Services:
13.2.1. User Analytics:

Device Identifiers are used to collect information on how users interact with the Platform, such as the frequency and duration of use, the types of content accessed, and the features used. This information is used to improve the performance and user experience of our services.

13.2.2. User Support:
Device Identifiers may be used to provide support and assistance to the users of our Services.

13.3. Your Choices with Device Identifiers:
You have the option to accept or reject the use of Device Identifiers on the Platform. You can adjust your device settings to limit the use of device identifiers, but please note that disabling certain identifiers may impact your ability to fully use our Services.

14. Where and How Do We Store or Keep Your Personal Information Safe?

The Company endeavors to protect our users from unauthorized access or unauthorized alteration, disclosure, or destruction of information we hold. In particular:
a. The Company encrypts the data on transit using Secure Sockets Layer (SSL).
b. The Company uses different encryption algorithms to store and secure the personal information at rest.
c. The Company reviews its information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
d. The Company restricts access to personal information to employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
e. all your private data that we collected through email, phone, sms, instant messages, cookies, device identifiers and/or through the Platform securely stored on our servers located at Mumbai, India.

15. Retention, Deletion or Blocking of Data

We adhere to the principles of purpose limitation and data minimization. Therefore, we only store your personal data for as long as it is necessary to achieve the purposes mentioned here or as long as the many storage periods required by law. After discontinuation of the respective purpose or expiry of these deadlines, the corresponding data will be blocked or deleted in accordance with the statutory provisions. Our legal basis for the deletion or blocking of personal data is to safeguards and derogations relating to processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes and to implement data-protection principles, in an effective manner and to integrate the necessary safeguards into the processing in order to meet the requirements of the applicable laws.

16. How Do We Use Personal Information?

a. Company uses the information that it collects to set up services, to send special promotions and offers and updates. Users’ email addresses and any personal information will not be distributed or shared with third-parties except to the extent necessary to provide the User with a requested service, or under circumstances required by law.
b. The Company will disclose User’s personal information when Company believes in good faith that any applicable law, regulation, or legal process requires it, or where the Company believes disclosure is necessary to protect or enforce its rights or the rights of another user.
c. The Company also discloses aggregated User statistics in order to describe Company’s Platform/Services and reach to prospective partners, advertisers, and other third-parties. However, aggregate data is not traceable to the User specifically.
d. The Company may use contractors to help the Company with the Company’s operations. Some or all of these contractors may access Company databases of user information. These contractors will enter into an agreement with the Company that places restrictive provisions on their use and disclosure of all information they obtain through the relationship.
e. The Company may share personal information with global partners for the purpose of providing Users with high quality, localized and customized services. With your consent, the Company will have access to your SMS, contacts in your directory, location and device information and we may request you to provide your PAN and Know-Your-Customer (KYC) details to check your eligibility for certain products/services including but not limited to credit and payment products etc.
f. The Company may use Non Personal Information to track the use of the Platform/services and for other internal purposes, such as providing, maintaining, evaluating, and improving the Services and the Platform.
h. Users may, if they wish for any reason, delete their Personal Information or their Profiles. Upon User deleting their personal information or profiles the Company shall retain only an archival copy of information so deleted, which shall not be accessible on the internet for legal compliance. Company’s use of information would be in compliance with the laws governing the protection of information technology and other applicable laws in force in India.

17. International Data Transfer

We may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties (as provided herein) across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from other countries law, please note that you are transferring information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to us and the use and disclosure of information about you, including personal information, as described in this Privacy Policy.

18. OPT-OUT Policy

a. The User can opt-out of receiving promotional or marketing communications from us at any time by setting your communication preferences given under your profile section.

b. Personal Data Removal Request:
1. For student user's personal data removal, the parent or legal guardian of the student may directly contact the corresponding institution, institution admin or classroom admin to remove their child/ward’s personal information or user account, if associated with any classroom. Deleting the user account will completely remove the personal information or user account from the database. The institution, institution admin or classroom admin has the privilege to access and delete the student account, if required or based on removal request received from the corresponding child’s parent or legal guardian.

2. For Institution Admin, Teacher and Parent user's personal data removal, users may directly contact the corresponding institution to remove the personal information or delete the account. Deleting the user account will completely remove the personal information or user account from the database. The institution, institution admin or classroom admin has the privilege to access and delete the user account, if required or based on removal request received from the corresponding user.

3. Root users and other users (except users who are not associated with any institution or classroom) may directly contact us to remove the personal information, delete the account, or remove the personal information or delete the user account by themselves. Deleting the user account will completely remove the personal information or user account from the database. The institution, institution admin or classroom admin has the privilege to access and delete the user account, if required or based on removal request received from the corresponding user.

4. The Company does not intend to and will not purposely collect, require or request personal information from persons under 18 years of age without permission from parent or legal guardian. The Parent/Legal Guardian users may contact the Platform at privacy@rankupturn.in to raise the request to remove the account or personal/sensitive information in subject, if their child/ward (who is under the age of 18) exposed his/her personal information to the Platform through any of the services without the consent of competent authority. In this case, the Platform may contact the User to verify and process the removal request. On successful verification of the request, the Platform will check and remove the particular account or personal/sensitive information within fourteen (14) business days, if any.

5. You have the right to complain about the improper processing of your personal data (such as collection, storage, modification, transfer, deletion, etc.) by contacting through the Platform or emailing us at privacy@rankupturn.in.

19. Third Party Links

The Platform contains links to other Platforms/services/applications/payment gateways. Although we make strict procedures to check and enable the quality of third party links, the Company is not responsible for the privacy practices or the content of these other Platforms/services/applications/payment gateways. The Users and visitors must check the policy statement of these other Platforms/services/applications to understand their policies. The Users and visitors who access a linked Platform/service/application/payment gateways may be disclosing their private information. It's the sole User’s responsibility to keep such information private and confidential.

20. Compliance and Cooperation with Regulatory Authorities

We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

21. Forums and Interactive Services

There may be interactive services within the Platform, such as blogs, chat rooms, forums, instant messaging etc., and other service member zones that allow them to input their data, details, materials, comments or other similar communications. Using such Platform/services, the User should realize that they are open for wide access and review, and any personal data that he/she published or provided during registration may become viewable by third parties. The Company is not responsible for the security of the User’s information that is passed by the User to third parties or provided during use of such Platform/services. Materials that will be placed by the User in such areas of the Platform will be stored in systems/devices of Company as per Company’s policy, if otherwise not directly documented in each particular case.

22. Phishing

Identity theft and the practice currently known as "phishing" are of great concern to the Platform. Safeguarding information to help protect User from identity theft is a top priority. We do not and will not, at any time, request User’s credit card information or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.

23. DISCLAIMER OF WARRANTIES

The Company provides the Platform and the services “as is”, “with all faults” and “as available.” The Company makes no express or implied warranties or guarantees about the services. To the maximum extent permitted by law, the Company disclaims all such warranties, including all statutory warranties, with respect to the services and the Platform, including without limitation any warranties that the services are merchantable, of satisfactory quality, accurate, fit for a particular purpose or need, or non-infringing. The Company does not guarantee that the results that may be obtained from the use of the services will be effective, reliable or accurate or will meet your requirements. We incorporate commercially reasonable safeguards to help protect and secure your Personal and Financial Information. However, no data transmission over the Internet, wireless transmission or electronic storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure the security of any information you transmit to us, you provide us with your information at your own risk.

24. DISCLAIMER OF LIABILITY

The Company shall in no event be liable to the User (or to any third party claiming under or through the User) for any indirect, special, incidental, consequential or exemplary damages arising from User’s use of, or inability to use, the Platform and/or the services. These exclusions apply to any claims for lost profits, lost data, loss of goodwill, work stoppage, computer failure or malfunction, or any other commercial damages or losses, even if the Company knew or should have known of the possibility of such damages, because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the extent permitted by law.

25. Severability

If any provision or portion of this Privacy Policy shall be held by a court of competent jurisdiction to be illegal, invalid, or unenforceable, the remaining provisions or portions shall remain in full force and effect.

26. Changes to this Policy

The Company reserves the right to change this Privacy Policy at any time without notice. In case of a substantial change of confidentiality rules and policies of use of the User's personal information, the Company shall publish the changes on the Platform. The User is advised to refer to the text of this page at each visit to the Platform or before availing the Services.

27. Governing Law and Jurisdiction

This Privacy Policy shall be governed by, construed and enforced under the laws of India and Courts in Chennai shall have exclusive jurisdiction.

28. Prevailing Language

This Privacy Policy shall be prepared and executed in English and if translated into a language other than English for any purpose, the English version shall in all events prevail and be paramount in the event of any differences, questions or disputes concerning the meaning, form, validity, or interpretation of this Privacy Policy.

By accessing, browsing, registering, subscribing or using any part of our services, you fully agree to accept and comply with this Privacy Policy including the Terms of Service and Disclaimer of Liability at all times. Your continued use of our services constitutes your acceptance and compliance of the most recent version of this Privacy Policy. If you have any queries, comments or concerns regarding this Privacy Policy, please write to us at privacy@rankupturn.in